Refund policy
Exchange & Return:
At Drapes N Style, we strive to provide high-quality products and ensure our customers are satisfied with their purchases. If you are not completely happy with your curtain purchase, you may exchange the item under the following conditions:
Eligibility for Exchange:
· Time Frame: Exchanges must be initiated within 7 days of receiving your order.
· Condition: The curtain must be unused, unwashed, and in its original packaging with all tags and labels intact.
· Defects or Damage: If the curtain arrives damaged or with a manufacturing defect, please contact us immediately for a replacement.
Exchange Process:
1.Contact Us: Send an email to our customer service team at drapesandstyle@gmail.com within the exchange window.
2.Provide Details: Include your order number, details of the product you wish to exchange, and the reason for the exchange.
3.Return Shipping: If the exchange is due to a defect or error on our part, we will cover the return shipping costs. Otherwise, the customer is responsible for the return shipping fees.
4.Inspection and Processing: Once we receive the returned item, we will inspect it. If it meets the conditions outlined above, we will process the exchange and ship the replacement item within 5-10 business days.